The fine print, made clear
Booking policy
We are a busy clinic working strictly by appointment, and every time slot is reserved just for you. This policy keeps those times fair for every client — and keeps your care on schedule.
Give us 48 hours
Life gets busy and plans change — we understand. We simply ask for at least 48 hours notice to cancel or reschedule your appointment.
A card holds your spot
A credit card is required to hold every appointment. When you book online you add it at checkout; when you book in the clinic or over the phone we text you a secure link. Your card is never charged at the time of booking.
Fees only if cancelled late
Your card is only charged if an appointment is cancelled or missed without the required notice — never for booking, never for arriving on time.
At a glance
Here is exactly what happens in each situation — no surprises.
Cancelled or rescheduled with more than 48 hours notice
No charge — we simply reschedule you
Cancelled or rescheduled with less than 48 hours notice
50% of the service amount
Missed appointment with no notice (no-show)
100% of the service amount
More than 15 minutes late
We may need to reschedule if the treatment cannot be completed in the time remaining
15 or more minutes late with no contact from you
Treated as a no-show — 100% of the service amount is charged
How holding your booking works
Booking online? You will be asked to add a credit card as part of the booking. Nothing is charged at that moment — the card simply guarantees your time.
Booking in the clinic or by phone? We will send you an SMS with a secure link to add your card details. If we do not receive your card, the appointment cannot be held.
Need to change your plans? Call us on (03) 9857 7996 or manage your booking through your confirmation — as long as it is more than 48 hours before your appointment, there is never a charge.
Questions about your booking?
We are always happy to talk it through. Thank you for supporting our clinic — we cannot wait to look after you at your next visit.